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full time customer services representative – hornby, christchurch

Want to work for an established household brand?  Coupland’s Bakeries is an 100% New Zealand family owned business, operating for nearly 50 years!

25 retail stores, 2 production factories and a wholesale network across the country, makes Coupland’s one of New Zealand’s largest independently owned bakeries.   We always endeavour to use fresh, natural, local ingredients in everything we make and take great pride in producing quality baked goods and providing excellence in customer service.

With expansion on the horizon, we are looking for like minded superstars to join our team, so if you are looking for a company with strong integrity, ethics and a culture of family, then Coupland’s just might be for you.


We are searching for a Customer Service Representative who is able to actively create and maintain great relationships with our internal and external customers through friendly, professional and positive interactions.  You must be able to work at a good pace, with a high degree of accuracy and meet tight deadlines.  This role is based on a two-week rotational roster which encompasses a day in the weekend and will require working autonomously.


The ingredients for success:

  • Exceeding customers’ expectations through efficient and solutions focused service
  • A commitment to excellence in customer services
  • Outstanding interpersonal and communication skills
  • Processing customer orders accurately and within tight deadlines
  • Juggling priorities without dropping the ball
  • Attention to detail and accurate data entry
  • Proven problem-solving abilities
  • A requirement to work weekends and public holidays


Applications close Friday 15th October 2021


Please send your CV and covering letter to

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